Health Coaching & Care Coordination for those who need it most.
City Health Works bridges the gap between the doctor's office and the everyday lives of patients diagnosed with life-threatening chronic illnesses.
The majority of activities required to manage the day-to-day realities of living with chronic illnesses take place in the home. For most clinicians, the home is a black box. City Health Works extends the reach of overburdened clinics by serving as vital eyes and ears to clinicians and providing extra support to those who need it most. Our value-driven approach leads to better health outcomes, better quality care, and lower costs for the system.
One conversation at a time, we help patients build confidence in their ability to live healthier lives, while strengthening their communication and trust with the doctor's office. In home or community settings, our teams of locally hired Health Coaches provide personalized health coaching and care coordination to help patients achieve realistic health goals and access the right care at the right time.
We target populations who struggle with multiple chronic illnesses and stressors such as poverty and isolation. Currently, we provide coaching for Diabetes, Hypertension, & Asthma. Additional health conditions are being added (i.e. Congestive Heart Failure, Chronic Obstructive Pulmonary Disease, Chronic Kidney Disease, etc.)
With shared life experience, our locally hired Health Coaches have a unique ability to build trusting relationships. They are all long-time residents of the neighborhoods we serve and most have personally experienced and overcome some of the very same challenges faced by patients.
We are proving that providing extra support to those who need it most saves lives, while also saving money.
For 1 out of every 2 patients, we identified a medical issue that was otherwise unknown to the medical provider, before it became a crisis.
It has impacted my life tremendously. My A1C has decreased to 7.1, and not only has my health changed, but my attitude over all. My children have noticed how I'm more pleasant. I've learned so much about how to change my diet and now I'm teaching what I learned to my family members who have been diagnosed with pre-diabetes.
My patient and I tried tweaking her med regimen, changing her diet, got her daughter and family on board - but nothing really clicked. But then I got her enrolled in CHW and it did click: we watched her A1C drop like never before. Getting this patient and her family connected to a CHW Coach made all of their hard work come together to make a real difference in her health.
Dr. Joseph Truglio | Mount Sinai Health System
Every clinic is unique. We approach each partnership by first learning about each clinic's needs, operations and existing services to ensure that we fill the right gaps.
We help shift the center of healthcare from hospitals to the places where people live, work, play and age.
I became a Health Coach with City Health Works because of my personal journey with health and wellness. Helping people meet their individual goals and making them attainable is extremely rewarding. It confirms that the work we do as coaches is not in vain.
FAVORITE FOOD: Pizza
FAVORITE PLACE IN EAST HARLEM: Morningside Park
I have been on a journey to enhance my own health and fitness and it has improved all areas of my life. I joined City Health Works so that I can help others on their journey. Improving the health of people in my community can improve all areas of my community, which will be helpful for us all.
FAVORITE FOOD: Avocado & Mango
FAVORITE PLACE IN EAST HARLEM: Jefferson Park
I joined City Health Works to learn more about chronic illness prevention and to teach others. Chronic illnesses such as hypertension, asthma, diabetes and cardiovascular disease are prominent throughout inner city communities. As an East Harlem resident I take pride in addressing these issues full force.
FAVORITE FOOD: Baked Chicken
FAVORITE PLACE IN EAST HARLEM: FDR Pier
Concerned with the diet related diseases that plague East Harlem, I joined City Health Works to be a part of a neighbor helping neighbor support system. As a Health Coach, I offer support to our clients through empathizing, educating and empowering East Harlem residents to reach goals for better, healthier lives.
FAVORITE FOOD: Salads - a rainbow of nutrition!
FAVORITE PLACE IN EAST HARLEM: Museum of the City of New York
I love the fact that City Health Works is helping the community to take charge of their health. Our communities are in need of an organization that cares about us. I joined City Health Works because I want to help motivate women and men to meet their health goals so that they can be healthier people who can then lead healthier lives.
FAVORITE FOOD: Tacos
FAVORITE PLACE IN EAST HARLEM: West Harlem Pier
I've always been aware of my health throughout my adult life, especially since diabetes and other chronic diseases run in my family. Living in East Harlem has also made me aware of the impacts of culture and food in our daily lives. I love sharing motivation, personal experiences and education with neighbors and clients.
FAVORITE FOOD: Mexican & Thai Food
FAVORITE PLACE IN EAST HARLEM: El Museo de el Barrio
My experiences and struggles with health and fitness are personal and working as a Health Coach, is an opportunity to jump-start a career that links my passions. I want to make wellness and healthy lifestyle approaches contagious! And this is why I work at City Health Works!
FAVORITE FOOD: Watermelon
FAVORITE PLACE IN EAST HARLEM: Central Park
I love the East Harlem/ El Barrio Community and I want to see every one achieve their fullest potential but all too often, the lack of knowledge about nutrition and exercise leads to poor choices. I know my community can make better decisions around these issues and I hope to facilitate positive changes.
FAVORITE FOOD: Broil beef with beans & dry cheese
FAVORITE PLACE IN EAST HARLEM: Little Sisters of the Assumption Family Health Services
I believe healthier communities produce stronger nations. That's why I left my career in finance and joined City Health Works. I wanted to be part of the process of bringing hope to those in need in the East Harlem Community, through self-management health education, social support and motivation. One small goal at a time.
FAVORITE FOOD: Japanese Nabeyaki Udon
FAVORITE PLACE IN EAST HARLEM: Central Park
Manmeet Kaur founded City Health Works in 2012 to create a business case for the integration of local health coaches into the U.S healthcare system. Prior, she was an advisor to the One Million Community Health Worker Campaign and worked on community health and workforce initiatives in South Africa (Mamelani Projects), India (LabourNet) and NYC (the Brennan Center for Justice). In her time abroad Manmeet saw the potential for reverse innovation from lower cost health systems when applied to the U.S.
Manmeet's work has been featured in PBS Newshour, The Economist, NPR, the New England Journal of Medicine, the Commonwealth Fund, the NY Daily News, the Brookings Institution and NationSwell. She earned an MBA from Columbia University and a BA from Barnard College, where she was selected as a Third Millennium Human Rights Fellow. Manmeet is a GLG Social Impact Fellow, Draper Richard Kaplan Foundation Social Entrepreneur, a PopTech Social Innovation Fellow and serves on the Board of the Sikh Coalition. Manmeet was born and raised in New York and lives in New York with her husband and two sons.
Donya believes that health is a human right, and that healthier environments lead to healthier behaviors. She is passionate about public health and is committed to improving environments so that all people, regardless of race or income, have equal opportunity to live in neighborhoods that support healthy living. Before joining CHW, Donya served as the Program Development Specialist for the Healthy Bodegas Initiative at the New York City Department of Health and Mental Hygiene, where she oversaw the development, implementation, and management of an initiative aimed at increasing access to healthier food options in NYC corner stores. She previously held research and management positions at the Harlem Health Promotion Center; the Children's Health Fund (based in Mississippi and Louisiana); and Catalyst, a global nonprofit focused on workplace diversity.
Donya received her B.A. in Psychology from Manhattanville College and her M.P.H. in Social Science Research in Sociomedical Sciences from Columbia University. She works as a Licensed Massage Therapist in her free time, and recently completed a Spanish language program in Panama.
Jamillah Hoy-Rosas is a Registered Dietitian and Certified Diabetes Educator, who has worked in the fields of nutrition and public health for over 12 years. Jamillah received her B.A. in Biological Basis of Behavior from the University of Pennsylvania and completed her RD and Master's Degree in Public Health Nutrition at New York University. Jamillah specializes in health coaching, adult education, motivational interviewing, care coordination and medical nutrition therapy for diabetes, obesity and heart disease.
She is trained as a Lifestyle Coach for the National Diabetes Prevention Program, as a U.S. Diabetes Conversation Map Program Facilitator and as a Asthma Care Specialist.
In her role as Director of Health Coaching & Clinical Partnerships at City Health Works, she is responsible for overall program design and evaluation. She has oversight in the hiring, training and supervision of coaching staff who provide self-management strategies and motivational coaching to adults living with chronic illnesses. She manages clinic partnerships for the organization including special projects and grants and serves as the primary contact for the care teams at partnering health systems, pharmacies and clinics. Jamillah is active in social justice and volunteer work for under-represented and vulnerable populations.
David Strefling, MPH, RD, CDE is responsible for day-to-day supervising, training and continuous education of health coaches. David worked directly with lay health workers in Africa while in the Peace Corps, where he learned first hand the important role community health workers play in improving the health of their community. After this experience he focused on nutritional care for HIV/AIDS patients at a large non-profit organization in New York City.
David is a Certified Diabetes Educator and received his Masters of Public Health degree at the University of Massachusetts and B.S. in dietetics at Michigan State University.
Elsa Haag is passionate about creating more equitable systems in the U.S. and believes that addressing the social determinants of health and providing effective comprehensive health care are essential parts of that process.
Elsa joined City Health Works in 2014. She works on policy, research and communications in support of CHW's innovative payment and delivery model for population health. She also works with CHW's health system partners on program evaluations and conducts research to improve CHW services. In her previous role at CHW as Operations Analyst, Elsa worked to design, develop and implement CHW's custom care coordination software to support health coaches and care managers in program delivery and supported quality improvement efforts through data and program monitoring.
Before coming to City Health Works, Elsa worked at the Institute for Public Health Innovation on their community health worker program, Positive Pathways, and interned at the Environmental Protection Agency in the Office of Children's Health Protection. As Convener of the Public Health Club at Earlham College, Elsa led coordination of blood drives, created a tobacco cessation course students take for credit, and developed an internship program at the EPA, among other things. Elsa was a volunteer Emergency Medical Technician at the Wheaton Volunteer Rescue Squad for seven year in high school and college. She received a B.A. with Honors in Neuroscience from Earlham College. Elsa was born and raised in Silver Spring, MD.
Tamir leads the development of City Health Works' technology platform, which aims to enable Health Coaches, Clinical Supervisors and clinic partners to deliver the best care possible with greater quality and efficiency.
Over the course of a 20-year career, Tamir have been fortunate to live an entrepreneurial life; starting, building, shutting down, buying and selling technology companies. Tamir serves design innovation firms, pharmaceutical and technology startups in the areas of clinical research and practice, clinical trials, telemedicine, patient engagement and "beyond the pill" products. Tamir has recently worked with several companies in the healthcare space: Gogo-health (supports HCP in creating evidence based assessments and serving them to patient online), Veryday (architecting IoT platform for medical device for people with diabetes) and Eli Lilly (recruitment and adherence in clinical trials and "beyond the pill" applications).
Prior, Tamir founded a company that developed a personal Concierge mobile app for the retail industry. Before that, he founded a company developing a SaaS platform that enabled small service companies to manage their entire business and solved an acute pain point - scheduling technicians and sales. Tamir sold this company to ClickSoftare, the Mobile Field Workforce Management company, and then joined them to manage integration and support the enterprise sales team.
Born in Israel, Tamir has a Bsc in Mathematics and Computer science as well as an MBA from leading universities in Israel. Tamir worked in Europe, Israel and in the last 10 years in the US. Over the past 20 years, he has volunteered with multiple non-profits, including Beit Issie Shapiro, a UN recognized leader in developing innovative therapies and services for children with disabilities and their families. Tamir lives with his wife and three kids in NYC.